The high error rate is a common problem for bespoke furniture companies, especially custom cabinet companies, and also the most headache for all custom furniture factory owners, especially for custom furniture manufacturers in the growth stage.
Since high error rates are a common problem for project furniture companies, why haven't there been good solutions for years. As the most professional high-end custom furniture brand in China, experts from Interi Furniture believe that there may be two reasons for this:
First of all, there is an essential difference between a contract furniture company and a finished furniture manufacturer. The production of custom furniture is a manufacturing method that meets the needs of customers, but the needs of customers vary widely, resulting in uncertain production arrangements. Then errors in the production of custom furniture are often inevitable;
Secondly, the degree of visualization of products such as custom made furniture is not high. For example, if the TV is bought at home, as long as the sound and picture are normal, customers will be satisfied; but custom made furniture is closely related to people's lives and needs to be used frequently.Then as long as there are a few small flaws, it is easy to find.
Causes of error rates in custom furniture production
There are many reasons for bespoke furniture companies to make mistakes. Many people think that errors in custom made furniture are the responsibility of the factory. In fact, errors in custom products should be caused by system errors, process errors, management out of control and so on.From the perspective of industry analysis, there are roughly the following reasons：
1.Dishonest promises from some sales staff in custom furniture factories
Many custom-made furniture products go wrong because their factory sales staff did not direct the customer's needs to the requirements of convenient factory production. Some non-standard order requirements are difficult for some small custom furniture factories to handle.Before the customer places an order, many growing bespoke furniture companies will easily accept the various requirements put forward by the customer in order to receive the order.After receiving the customer's deposit, they said that they encountered various problems or deal with the customer's order at will.
2.Insufficient communication during plan review, order placement and production scheduling
Bespoke furniture factories will have plans to review and place orders, which is a key process for converting design requirements into information on production requirements. This requires professional personnel to check and communicate with customers in detail and clearly. In the period when the product technology system of a growing custom-made furniture company is not perfect and the level of technical staff is difficult to improve in the short term, strengthening the plan review and ordering is the most effective way to reduce production errors.
3.The professionalism of designers
The technical level of custom furniture designers is the key to determining the source of product quality.At present, the technical expertise of designers in the custom made furniture industry varies widely. Many people mistakenly think that anyone who can use a computer to draw is a designer. In fact, good designers must have technology and art, and they must understand the product structure of the company and the design art to guide customers. When there are relatively few professional designers in the industry, bespoke furniture companies should strengthen the training of existing designers.
4.Professional level of workers
The professional level of workshop workers is the key to determining product quality and reducing errors. No matter how intelligent the equipment is in the future, let alone all bespoke furniture companies can buy advanced equipment, because even advanced machines need to be operated by humans. To some extent, the professional level of workers determines the effectiveness of the equipment.
5.Matching and adjustment of production equipment
The amount of production orders received by project furniture factories determines the equipment required to fulfill these orders. The smaller the number of adjustments to the production equipment of a bespoke furniture factory, the more accurate the size and the higher the efficiency. Therefore, we suggest that the production equipment of growing custom furniture companies can be miniaturized and multi-set as much as possible.
6.Low standardization of custom furniture production
Many growing custom-made furniture companies do not match the original parts with replacement parts to the client side when they find an error. The reason is that they do not have a standardized product process system, which makes the parts unusable and interchangeable.Although it is said that the custom made furniture industry provides customized services, in fact, the material reserves owned by each bespoke furniture manufacturer may not meet all customer requirements. This needs to be understood by customers, and when the sales staff of a project furniture factory guides customers to place an order, they can modularly match according to the factory's own specifications.
Effective measures to reduce the error rate of custom furniture production
1.To establish a corporate supervision system
The professionalism of the people responsible for the various production links in the bespoke furniture factory is very important. However, without effective supervision and guidance in the custom production process, people will not consciously do a good job.Therefore, the growing bespoke furniture manufacturer should organize a meeting in time to analyze the client cases of custom furniture project that have gone wrong,and finally form an effective experience and promote it in the team.
2.To establish a corporate error reduction system
Through case-sharing meetings, growing custom-made furniture companies can form handbooks on issues that often prevent mistakes and train relevant personnel, especially new employees. Only by constantly summarizing the cause of the error, analyzing the problem of the error, and summing up the experience that how to reduce the error, in order to effectively avoid the recurrence of the problem and actively reduce the error rate.
3.To establish information management system
Most of the errors in custom made furniture are errors in information transmission. The best way to solve this problem is to use intelligent information systems. At present, standardized enterprise information management systems of software companies on the market can only solve part of the management problems. The method is to develop a custom enterprise management system by combining existing mature management software and do data docking to quickly solve the problem of enterprise management informatization.
4.To establish small team working mechanism
Part of the errors in custom made furniture are errors that occur during the production process. The more processes there are, the more links need to be monitored and controlled. The more people working in the same process, the greater the chance of management errors. Therefore, we recommend that growing bespoke furniture factories can try to turn large teams into small teams. This can not only reduce the error rate, but also reduce the difficulty of employee management.
The above is the experience that Interi Furniture has accumulated in the past few years in the production of high-end custom made furniture for customers in China. Now I share it with everyone, hoping to help some of our counterparts in the custom furniture industry. We welcome our colleagues and friends who are interested in high-end furniture production to make suggestions or criticisms on our sharing.
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